A Guide to Conflict Resolution
Improve your understanding of the causes and impact of negative conflict, and gain management and resolution strategies that lead to a more positive and productive work environment. While not all conflict is negative, unresolved conflict in the workplace can lead to lower productivity, decreased profits, and create a negative atmosphere at work. In this course, you'll recognize what negative conflict is and explore the personal factors that can affect people's response to conflicting situations. You'll also learn about classic approaches to conflict resolution and discover new strategies to resolving conflicts.
Course Objectives
Upon completion of A Guide to Conflict Resolution you will be able to:
-
Explore the reality of conflict.
-
Look at do's and don'ts for addressing conficts in the workplace.
-
Understand what factors determine how employees respond to conflict.
-
Learn strategies for effectively resolving conflicts.
Seat Time: 40 min
Catagories: Communication, Employee Skills, Human Resource, Leadership Skills, Management Skills
Keywords: Leadership, Team Building, Human Resources, Management Demo This Course
Related Courses
Here are some other cutting edge, relevant, and interactive training courses that you might be interested in as well!
Critical Thinking and Problem Solving
Learn an effective 7-step strategy for solving problems and use critical thinking skills to come up with the best solutions and outcomes. Being a good problem solver is a valuable skill for the workplace. In this course, you will learn how to define a problem, consider solutions and anticipate outcomes, select the best strategy, and evaluate and measure the results. You'll also gain helpful tips, such as how to brainstorm and collaborate with colleagues to generate more effective solutions. This 35-minute course includes engaging narration, self-diagnostic tools, quizzes and a final test for a complete learning experience. Empower your employees by helping them strengthen their critical thinking skills and solve problems.
Interviewing Skills for Employees
Nail the interview and land the job using the strategies offered in this training course designed to help you project professionalism, poise, and expertise throughout the interview process. In this course, you'll learn what to do before, during, and after an interview. This includes researching the organization, preparing your resume, crafting your story, and rehearsing in advance. You'll also discover tips for what to wear, body language, responding to commonly asked questions, and strategic post-interview follow-up.
It's my Job! Career Growth
Start taking charge of your career. This insightful course highlights valuable tips and strategies that will set you apart from the crowd and put you on track for success. We will outline 8 steps to create the career path you want and how to execute each one effectively. This course includes an interactive planning exercise to help you create a concrete plan of actionable steps you can apply to nurturing your career development. Once you've completed the course material, you are invited to take a final test to evaluate your retention of the concepts covered.
Making the Connection: A Guide to Networking
Build new relationships, develop personal skills and open more doors by knowing how to take advantage of the networking opportunities available to you. This easy-to-follow course shares why, in an ever-changing business environment, networking is more important than ever. You will learn where to look for networking opportunities and how to strategically focus your efforts for maximum effectiveness.